Shipping policy
Shipping Policy
Thank you for choosing Spinecare. Below you’ll find everything you need to know about our shipping process.
Order Processing
- All orders are processed within 24hours after purchase.
- This processing time includes order verification, quality checks, and packaging.
Delivery Timeline
- After dispatch, the estimated delivery time is 6–10 business days, depending on your location.
- Delivery times may vary slightly due to carrier delays or high-demand periods.
Shipping Costs
- Shipping costs are calculated at checkout.
- Any applicable shipping fees will be clearly shown before you complete your purchase.
Tracking Your Shipment
- Once your order has been shipped, you will receive a tracking number via email.
- You can conveniently track your order directly on our website to stay updated on its journey. 🚚
Undeliverable Packages
- If a package is returned to us due to an incorrect or incomplete address or because it was unclaimed, we will contact you to resolve the issue.
- Additional reshipping fees may apply in such cases.
Order Changes
- Once an order has been placed, we cannot guarantee changes to the shipping address or order details.
- If you need to make a change, please contact us as soon as possible at
support@spinecareshop.com.
- If the order has already been processed or shipped, changes are no longer possible.
Holiday & Peak Season Delays
- During holidays or peak sales periods, delivery times may be longer than usual.
- While these delays are outside of our control, we will always do our best to keep you informed.
Delivered But Not Received
If your tracking shows the order as delivered but you haven’t received it yet:
- Check your mailbox, porch, garage, or other safe drop-off locations.
- Ask family members or neighbors if they accepted the delivery on your behalf.
- Contact your local carrier for additional delivery details.
If the package is still missing, please contact us at
support@spinecareshop.com and we’ll assist you further.
Lost or Delayed Packages
- If your order appears lost or significantly delayed, please reach out to us at
support@spinecareshop.com.
- While we are not responsible for carrier delays, we will help investigate and find a suitable solution where possible.
Need Help?
If you have any questions or need assistance, feel free to contact our support team at:
We’re always happy to help 💚